Opening for IT Helpdesk Engineer Fresher Can Apply

 

Opening for IT Helpdesk Engineer Fresher Can Apply !

JOB Details : 

We are seeking a dedicated and skilled IT Helpdesk Engineer to join our dynamic IT support team. The ideal candidate should possess a strong technical background, excellent problem-solving abilities, and exceptional communication skills. As an IT Helpdesk Engineer, you will be responsible for providing technical assistance, troubleshooting hardware, software & network issues, and ensuring seamless IT operations for our organization.

Responsibilities:

• Technical Support: Respond promptly to user inquiries through various channels, including phone, email, and in-person interactions.
• Diagnose and resolve technical issues related to hardware, software, network connectivity, and peripherals.
• Provide remote assistance to users, guiding them through troubleshooting steps and issue resolution.

Issue Resolution:

• Analyze user-reported problems and determine appropriate solutions or escalate complex issues to higher-level support teams.
• Document all troubleshooting steps, resolutions, and interactions in the helpdesk ticketing system.
• Track and monitor the progress of open tickets, ensuring timely resolution and user satisfaction.

Hardware and Software Maintenance:

• Install, configure, and maintain computer hardware, software applications, and peripheral devices.
• Perform regular software updates, patches, and security configurations to ensure optimal system performance and security.

User Training and Guidance:

• Provide user training on basic software applications and IT procedures to enhance end-user knowledge and efficiency.
• Offer guidance to users on best practices for data security, password management, and IT-related policies.

IT Infrastructure Support:

• Collaborate with the IT team to assist in the management of network infrastructure, including switches, routers, and wireless access points.
• Participate in IT projects such as system upgrades, deployments, and migrations.

Documentation and Knowledge Base:

• Create and update user-friendly documentation, knowledge base articles, and FAQs to empower users to resolve common issues independently.
• Contribute to the development of standard operating procedures and best practices for IT support.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Proven experience in providing technical support in a helpdesk or customer service role.
• Strong knowledge of operating systems (Windows, macOS) and commonly used software applications.
• Familiarity with hardware components, printers, network devices, and mobile devices.
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Effective communication skills, both verbal and written, for interacting with users of varying technical backgrounds.
• A customer-centric approach with a focus on delivering exceptional user experiences.
• Professional certifications such as CCNA, Microsoft Certified Professional (MCP), or equivalent are a plus.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• Collaborative and inclusive work environment.
• Access to cutting-edge technologies and training resources.

Contact For Resume : Bhushan Gaodjamo

 

bhushan.g@microsensenetworks.com

Reference Name : Ganesh K Avasthi,  AITS, Nashik

Ganesh K Avasthi
Blog Admin

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