Opening for IT Helpdesk Engineer Fresher Can Apply

Opening for IT Helpdesk Engineer Fresher Can Apply

 

Ganesh Avasthi JOBS


Opening for IT Helpdesk Engineer Fresher Can Apply !


JOB Details : 

We are seeking a dedicated and skilled IT Helpdesk Engineer to join our dynamic IT support team. The ideal candidate should possess a strong technical background, excellent problem-solving abilities, and exceptional communication skills. As an IT Helpdesk Engineer, you will be responsible for providing technical assistance, troubleshooting hardware, software & network issues, and ensuring seamless IT operations for our organization.

Responsibilities:

  • Technical Support: Respond promptly to user inquiries through various channels, including phone, email, and in-person interactions.
  • Diagnose and resolve technical issues related to hardware, software, network connectivity, and peripherals.
  • Provide remote assistance to users, guiding them through troubleshooting steps and issue resolution.
Issue Resolution:
  • Analyze user-reported problems and determine appropriate solutions or escalate complex issues to higher-level support teams.
  • Document all troubleshooting steps, resolutions, and interactions in the helpdesk ticketing system.
  • Track and monitor the progress of open tickets, ensuring timely resolution and user satisfaction.
Hardware and Software Maintenance:
  • Install, configure, and maintain computer hardware, software applications, and peripheral devices.
  • Perform regular software updates, patches, and security configurations to ensure optimal system performance and security.
User Training and Guidance:
  • Provide user training on basic software applications and IT procedures to enhance end-user knowledge and efficiency.
  • Offer guidance to users on best practices for data security, password management, and IT-related policies.
IT Infrastructure Support:
  • Collaborate with the IT team to assist in the management of network infrastructure, including switches, routers, and wireless access points.
  • Participate in IT projects such as system upgrades, deployments, and migrations.
Documentation and Knowledge Base:
  • Create and update user-friendly documentation, knowledge base articles, and FAQs to empower users to resolve common issues independently.
  • Contribute to the development of standard operating procedures and best practices for IT support.
Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • Proven experience in providing technical support in a helpdesk or customer service role.
  • Strong knowledge of operating systems (Windows, macOS) and commonly used software applications.
  • Familiarity with hardware components, printers, network devices, and mobile devices.
  • Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
  • Effective communication skills, both verbal and written, for interacting with users of varying technical backgrounds.
  • A customer-centric approach with a focus on delivering exceptional user experiences.
  • Professional certifications such as CCNA, Microsoft Certified Professional (MCP), or equivalent are a plus.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • Collaborative and inclusive work environment.
  • Access to cutting-edge technologies and training resources.
Contact For Resume : Bhushan Gaodjamo
 
bhushan.g@microsensenetworks.com

Reference Name : Ganesh K Avasthi,  AITS, Nashik

Ganesh K Avasthi
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